Special Terms and Conditions

Support ⇒ Catalag ⇒ Special Terms

Professional Services Overview and Terms & Conditions for Consulting Support, Remote Engineering Support, and Remote Installation Support

 

Overview of Consulting Support (Model Number CS92-702-001)

Consulting Support provides "on-demand" consultations and labor with an COMPRO/ENCORE Senior Consultant. This consulting support service provides the customer with access to experienced personnel necessary to meet project goals without adversely affecting project budget.

 

With the purchase of this service, COMPRO/ENCORE will provide expert consulting and labor assistance on all aspects of the COMPRO/ENCORE systems hardware and software.

 

This assistance can include but is not limited to installation, integration, application porting and operating systems upgrades.

This consulting support service will consist of a one week block of on-site or remote consulting credits. It can consist of one on-site trip totaling 40 hours or remote telephone support totaling 80 hours. The 40 hour on-site consulting block includes travel time (portal to portal) and actual travel expenses. The 80 hour remote telephone support will be available Monday through Friday, 8AM - 5PM (support consultant's local time).

 

Overview of Engineering Consulting Support (Model Number CS99-703-001)

Engineering Consulting Support provides consultations and labor with a Senior Software or Hardware Design Engineer. This consulting support service provides the customer with access to the most experienced engineers necessary to meet project goals without adversely affecting project budget.

 

The Engineering Consulting consists of 40 hours of remote consulting support. Available Monday through Friday, 8AM - 5PM (support consultant's local time).

 

The listed products provide service for the continental U.S. ONLY.

 

         Terms and Conditions for CS92-702-001 and CS99-703-001

         The 40 hour on-site consulting service, CS92-702-001, includes travel time (portal to portal) and actual travel expenses. The specified location of the

         service must be disclosed at inception.

 

         All remote service will be Monday through Friday, 8AM - 5PM (support consultant's local time), excluding holidays.

 

         The products listed above expire one (1) year from purchase order date. Upon acceptance of the order by COMPRO/ENCORE, the items must be paid in advance.

         No refunds or portions thereof will be granted if the service is not utilized during the effective period of the service.

 

         The listed products provide service for the continental U.S. ONLY.

 

Overview of Remote Installation Support (Model Number CS99-705-108)

Remote Installation Support (RIS) is a fixed-price service that provides up to eight hours of dial-in or remote telephone support to assist technically advanced customers install COMPRO/ENCORE hardware or software. RIS shall be used only for installation assistance; once installation is complete, COMPRO/ENCORE maintenance is available including: Remote Hardware Support, Standard Software Support, or Time and Materials. Under RIS, each telephone call or dial-in occurrence will deduct a minimum of two hours. If installation is completed in less than eight hours, unused time is non-refundable. RIS must be used within ninety days of purchase, and payment is due in advance of service. COMPRO/ENCORE will receive RIS calls at 1-800-936-2673 between 8:00AM and 5:00PM eastern standard time. Multiple RIS blocks may be purchased to accommodate more complex installations.

 

The listed products provide service for the continental U.S. ONLY.